Your pack shipment
Once placed, orders must be approved by our sales representative and billing bank before your credit card gets charged. Orders are approved according to client's billing address, bank details and other connection and security checkups.
Cigars are shipped Sealed to maintain freshness and moisture level. In some cases for U.S. customers, cigars of Cuban origin must be packed discreetly to avoid customs seizures Prior to the approval of your order you will be informed of the packing method.. Shipping will be provided by international postal or courier services and takes between 7 to 30 business days to be delivered depending on your country and destination city. Delays can occur beyond our control for which we are not responsible (customs clearance delays, extreme weather situations, local postal errors). International postal protocol considers a package lost one month after the shipping date, therefore replacements will be sent after this time if the package cannot be located. We do not ship tobacco products to additional countries which is why you cannot select them at checkout. Contact us if you have questions.
Shipments and returns
Your satisfaction is our goal. If you have reason not to be satisfied with your order, please contact us directly. We will provide you with a return number and instructions on how to proceed. Returns will be accepted within 10 days of reception of your order and only if you have contacted info@thehavanacigars.com to receive a return number. Your package is guaranteed for damage to the products and loss. Coloration of cigars or taste do not qualify as reasons for a return, so if you are not sure of what product you wish to buy, contact us for advice or information before ordering.
RETURN
DEAR CUSTOMER, We are not responsible for Tax payments or Customs procedures in the Country of Destination.
1. Returns are not accepted for the collection of high taxes in the destination country.
2. Returns are not accepted for delays and customs procedures in the destination country.
3. In case of returning a package without having received it, no refund applies.
Please note that we may know the Reason for your return with prior investigation.
